Policies — EcomIQ Digital

Policies

Privacy and terms

How we handle your data, your work and your money. Last updated 13 October 2026.

EcomIQ Digital ("EcomIQ", "we") runs ecomiq.co.za and the EcomIQ app. We are the responsible party for your personal information.
We follow South Africa's Protection of Personal Information Act (POPIA). For people in the EU or UK we also follow the GDPR and UK GDPR.
Our Information Officer can be reached at privacy@ecomiq.co.za.

Account details: name, email, password (stored scrambled, never readable), country and display name.
Your business work: projects, answers, product content, sales pages, images, videos, notes, to-dos, emails you write and income and expense entries.
Connected services: keys or tokens you paste for payment companies, ad accounts and Resend, plus the sales, costs and ad spend we pull from them.
Email contacts: names and emails of people who sign up or check out on your sales pages. You are the responsible party for them; we process them on your behalf.
Community: posts, images and messages you share in the Private Club.
Billing: plan, credit purchases and payment status. Card details are handled by our payment provider (Stripe); we never see or store your full card number.
Verification (only if you apply for EcomIQ Payments or an EcomIQ ad account): full name, ID or passport number and a copy of the document, a selfie, home and contact address, proof of address, phone number and payout bank details.
Technical: device, browser, pages visited and error logs, used to keep the service working and secure.

To provide the service you signed up for: saving your work, running AI tools, publishing pages, syncing your money and sending your emails (contract).
To process payments, credits and subscriptions (contract and legal obligation).
To verify who you are and prevent fraud and money laundering before we take payments or run ads for you, as required by financial and anti-money-laundering laws such as FICA (legal obligation and legitimate interest).
To keep EcomIQ secure, fix problems and improve features (legitimate interest).
To send service messages, admin announcements and, if you agree, tips and offers. You can opt out of marketing any time (consent).
We do not sell your personal information.

These are special and sensitive. We collect them only when you apply for EcomIQ Payments or an EcomIQ ad account, and only to check who you are.
They are kept in private, encrypted storage that only you and authorised EcomIQ staff can open, using short-lived links.
If your application is declined or withdrawn, we delete the documents within 90 days unless the law requires us to keep them. If approved, we keep them for as long as the law requires after the relationship ends (usually 5 years under FICA).

What you type, say or upload to an AI tool is sent to our AI providers to produce an answer. They process it for us and are not allowed to use it to train their models.
Don't paste passwords, ID numbers or bank details into AI tools.

Service providers who help us run EcomIQ: hosting and database, AI providers, Stripe for billing, and email delivery. Each is bound by contract to protect your data.
Services you connect yourself (for example Paystack, Yoco, PayFast, Stripe, Meta, Google, Resend). We share only what's needed to make the connection work.
Payment and banking partners, if you're approved for EcomIQ Payments, so we can pay you out.
Authorities, if the law requires it.
Other Private Club members see what you choose to post. There are no private messages between members.

Some of our providers store or process data outside South Africa. We only use providers in countries or under contracts that give protection similar to POPIA and the GDPR.

Account and project data: while your account is open. Deleted within 30 days after you close it, except backups which roll off within 90 days.
Billing and tax records: 5 years, as required by law.
Verification documents: see above.
Logs: up to 12 months.

Encrypted connections, encrypted storage, strict access rules so each user only sees their own data, and staff access limited to what's needed.
If a breach affects your personal information, we will tell you and the Information Regulator as soon as reasonably possible, as POPIA requires.

You can ask to see, correct, download or delete your personal information, object to how we use it, or withdraw consent for marketing.
Email privacy@ecomiq.co.za. We reply within 30 days and may need to confirm who you are first.
If you're not happy with our answer, you can complain to South Africa's Information Regulator (inforegulator.org.za) or your local data protection authority.

When buyers and sign-ups on your sales pages give their details, you are responsible for them under the law and EcomIQ processes them for you.
You must have a lawful reason to email them, include an unsubscribe option (we add one automatically) and honour opt-outs.

We use only the cookies and browser storage needed to keep you signed in and remember your settings. We don't use advertising cookies on EcomIQ itself.

EcomIQ is for people 18 and older. We don't knowingly collect information from children.

Everything you make in EcomIQ belongs to you. You can download it and take it anywhere.

Don't use EcomIQ for anything illegal, misleading, harmful, or that breaks someone else's rights, including selling PLR products outside their licence.
You're responsible for checking AI-written content before you publish or sell it. Results and estimates are guides, not promises of income.
We may suspend accounts that break these rules or the Private Club guidelines.

Pro renews automatically until you cancel. You can cancel any time and keep access until the end of the period you paid for.
Monthly credits refill each billing month and don't roll over. Purchased credit packs don't expire while your account is open.
Under the Consumer Protection Act and ECT Act you may have a cooling-off right on some purchases. Contact us and we'll handle it according to the law.

These are optional and by application only. Approval is at our discretion after identity and business checks.
For EcomIQ Payments we keep 10% of each sale, worked out after the payment company's own fee, and pay the rest to your verified bank account.
Separate written terms will be agreed with you before either service starts.

Ask us at privacy@ecomiq.co.za and we'll delete your account and everything in it, apart from records the law requires us to keep.